NOVO NORDISK CANADA INC. AODA MULTI-YEAR ACCESSIBILITY PLAN

NOVO NORDISK CANADA INC. AODA MULTI-YEAR ACCESSIBILITY PLAN

As part of Novo Nordisk Canada Inc.’s (“Novo Nordisk”) commitment to accessibility, this Multi-Year Accessibility Plan outlines the actions that have, and will be, implemented to prevent and remove barriers from our workplace to improve opportunities for persons with disabilities. The intention of this plan is for Novo Nordisk to meet its requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) referred to as the “Act”.
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Statement of Commitment

Novo Nordisk Canada Inc. (“Novo Nordisk”) always strives to provide our goods and services in a way that respects the dignity and independence of people with disabilities. We are committed to giving people with disabilities the same opportunity to access and benefit from our goods and services in the same place and in a similar way as other customers. Novo Nordisk endorses the Accessibility for Ontarians with Disabilities Act (the “Act”) and its regulations. We believe in inclusion and equal opportunity and are committed to meeting the needs of people with disabilities in a timely manner. We will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Act.

To facilitate our commitment, Novo Nordisk has established and documented a multi-year accessibility plan, that will be reviewed and updated at least once every five years to identify progress made in addressing barriers. This plan will be posted on our Company website.

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Accessibility Standard Area (Accessibility Standards)

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Planned Actions to Meet AODA Requirements

Status

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In Progress

? Ongoing

AODA General Requirements

Establishment of policies and procedures

Development, implementation and maintenance of accessibility policies including a statement of commitment that govern Novo Nordisk for the purpose of achieving accessibility and ensuring compliance with the Integrated Accessibility Standards Regulation (the “Regulation”).

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Accessibility Standard Area (Accessibility Standards)

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Planned Actions to Meet Requirement

Status

? Complete?

In Progress

? Ongoing

Accessibility Plans

Human Resources has developed a plan in accordance with the Regulation, targeting specific deadlines.

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The plan will be reviewed at least once every five years.

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The plan will be posted on our website, and updated any time there are changes.

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Training (Customer Service Standard)

Novo Nordisk will provide all employees and, volunteers, with training on the AODA and the Customer Service Standards. This will be in accordance with the Customer Service Standards.

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Training (Integrated Accessibility Standards Regulation)

Novo Nordisk will continue to provide employees, volunteers, and persons who develop our policies with training on the AODA, the Human Rights Code as it pertains to persons with disabilities, and the Regulation. Novo Nordisk will use the Ontario Human Rights Commission website for the IASR training modules.

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Information and Communication Standards

Feedback Process

The Accessibility policy has been developed in accordance with the Regulation. The public has been notified about the availability of accessible formats and communication supports with respect to the feedback process as posted on our website.

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Accessibility Standard Area

(Accessibility Standards)

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Planned Actions to Meet Requirement

Status

? Complete??

In Progress

? Ongoing? ?

Information and Communication Standards (Continued)

Accessible Formats and Communication Supports

Novo Nordisk will arrange for provision of accessible formats communication supports for persons with disabilities in a timely and appropriate manner as outlined in our AODA policy.

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Accessible Websites and Web Content: conform with WCAG 2.0 Level A and then with WCAG 2.0 Level AA (2021)

Novo Nordisk will take measures to ensure compliance with this requirement. Novo Nordisk will work internally to ensure that the requirements are met in time for January 2021 as soon as practicably possible.

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Employment Standards (Volunteers and non-paid individuals are not included for the purposes of these employment standards)

Recruitment

All internal and external job postings have been updated to include the terms “If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please email us at cami-hr@novonordisk.com”. The recruitment and selection process also considers accommodation and/or special assistance required.??????????????

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Offers of Employment

New employees are made aware of the availability of accommodations and are made aware of our AODA policies and asked to inform Human Resources of their accommodation needs.????

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Informing Employees of Support

Existing employees are made aware of the availability of accommodations and are made aware of our AODA policies and asked to inform Human Resources of their accommodation needs.

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X

Accessible Formats and Communication Supports for Employees

Upon request, Novo Nordisk provides for or arranges for the provision of accessible formats and/or communication supports to employees with disabilities for information needed to perform the employee’s job and information generally available to employees. Novo Nordisk consults with the requesting employee to determine suitability of the format or support.????????????

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Workplace Emergency Response Information

Novo Nordisk has an “Assisted Persons” plan for use in emergencies. Communication is provided to remind employees that if they need to be on this list, they should contact Human Resources in confidence.

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Documented Individual Accommodation Plans

Novo Nordisk will document an Individual Accommodation Plan (IAP) for employees receiving accommodation for a disability in accordance with the Regulation.

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Return to Work Process

Human resources work with our Third-Party Claim Adjudicator on documented return to work plans for employees who are absent from work due to a disability and require accommodations to return, in accordance with the Regulation. Novo Nordisk continues to support the return to work process by ensuring that both managers and employees work together to ensure accommodation.

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Performance Management

As required for accommodation, Novo Nordisk will ensure that our performance management policies consider employee accessibility needs as needed.

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Career Development and Advancement

As required for accommodation, Novo Nordisk will ensure that our career development and advancement consider employee accessibility needs as needed.

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X

Redeployment

As required and in the event of a redeployment, Novo Nordisk will review and assess any practices and make updates or adjustments where required to ensure that employee accessibility needs are considered as needed.

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Accessibility Standard Area

(Accessibility Standards)

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Planned Actions to Meet Requirement

Status


Complete

In Progress


Ongoing

Customer Service Standards

Establishment of Policies

Novo Nordisk has developed, implemented and maintained a policy governing the provision of goods and services to persons with disabilities. The policy addresses the use of assistive devices to access our goods and services and on any situation where such use may not be permitted.

The policy also addresses measures that we will offer to enable people with disabilities to access our goods and use our services. In providing accommodation, Novo Nordisk will take a person's disability into account when communicating with them.

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Use of Service Animals and Support Persons

Novo Nordisk welcomes persons with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public except where animals are not allowed by law.

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A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Depending on the nature of the service being provided, for the benefit of the person with the disability Novo Nordisk may require the support person to sign a confidentiality agreement, agreeing not to disclose any information or documents obtained in his/her role as a support person to any third parties without the written consent of the person with the disability.

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Notice of Temporary Disruptions

Novo Nordisk will provide employees and customers with notice in the event of a planned or unexpected disruption to goods and services or facilities for employees and customers with disabilities. This notice will include information about the reason for the disruption, how long the disruption is expected to last, and a description of any alternative facilities or goods and services, if available.

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The notice will be placed at the Novo Nordisk Canada location.

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Training

Novo Nordisk will provide all employees and, volunteers, with training on the AODA and the Customer Service Standards. This will be in accordance with the Customer Service Standards.

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Feedback Processes

The goal of Novo Nordisk is to exceed customer expectations while ensuring that customers with disabilities are served with dignity and respect, and wherever possible facilitating their independence and equal access.

Anyone who wishes to contact Novo Nordisk to discuss the way Novo Nordisk provides goods and services to people with disabilities, has questions about this Policy or has concerns regarding its application, can contact Novo Nordisk by phone, e-mail, through our website or in person.

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Format of Documents

Upon request, Novo Nordisk will make documents available to a person with disability in an accessible format or with communication support, in a timely manner while considering the person’s accessibility needs due to disability.

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Notice of Availability of Documents

Documents required under the Customer Service Standards are available upon request.?

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